Vaquero Technologies LLC
Subscriptions & refunds.
Version 2026-10-22-us-trial · Effective 2026-10-22
One recurring membership for your existing ranch operation. Browser purchases are billed by Stripe where enabled. Existing Apple purchases are managed through Apple.
Prices and what is included
Vaquero Basic membership is $19.99 per month or $199.99 per year, in United States dollars. It includes 3 named ordinary users, counting the owner, and one restricted read-only adviser without consuming ordinary seat capacity.
Vaquero Team is $29.99 per month or $299.99 per year for 10 named users total. Add up to 2 bundles of 5 users to Team, at $10.00 per month or $100.00 per year per bundle. Operations with 21 or more named users need a custom quote. Each plan includes the same restricted adviser; bundles do not add advisers. Additional advisers consume ordinary seat capacity while remaining read-only. One person using several devices occupies one named seat.
The selected membership and five-user bundles use the same monthly or annual interval. Five-seat bundles are available only with Team, not Basic. Purchases remain unavailable until launch verification and the Texas permit confirmation are complete. Existing Apple and legacy memberships follow their current provider and rates. Applicable sales tax is additional and is shown before you confirm payment. Availability is initially limited to United States customers. A feature being visible does not mean checkout is enabled.
14-day introductory trial
Your operation’s first eligible Stripe membership begins with a 14-day free trial after checkout completes and the payment method is verified. A subscription and saved payment method are required. Your selected plan and user capacity are available during the trial. Apple Pay, Google Pay, Link, and cards may be offered where supported by your device and payment provider.
No membership payment is due when the trial begins. Checkout shows the recurring amount and first payment date. Unless you cancel before the trial ends, the saved payment method is charged the selected monthly or full annual membership amount, selected bundles, and applicable tax at the end of the trial. It then renews at your selected interval.
The introductory trial is available once per operation for its first eligible membership. Restarting or recovering an existing membership does not create another trial. Cancel in Membership & billing before the displayed trial end to avoid the first charge; access continues until the confirmed trial end. Uninstalling the app does not cancel a subscription. The first-purchase refund period below begins after the first paid invoice, not when the trial starts.
Automatic renewal and consent
Monthly subscriptions are billed once each month. Annual subscriptions are billed for the full annual amount when the introductory trial ends (or at purchase when no trial applies), and once each year after that; the annual price is not a monthly installment plan. Your subscription renews automatically for the same monthly or annual period, and the saved payment method is charged the recurring total and applicable tax, unless the owner cancels before the next renewal. Before purchase, the owner sees the interval, recurring price, included capacity, selected additional seats, tax treatment, and cancellation and refund terms, and must expressly agree to recurring billing.
The billing screen and provider receipts show renewal and payment information. A declined payment or a request for payment authentication does not grant new paid capacity. We do not start another subscription because you used a second device or accepted an invitation. Your purchase confirmation identifies the recurring amount, billing interval, and renewal information. Save that confirmation for your records.
Increasing or decreasing seats
Inviting a person never silently creates a charge. Active ordinary users and unexpired invitation reservations must fit the available capacity, including any scheduled future decrease and the included adviser allowance.
Switching from Basic to Team or adding a five-seat bundle increases purchased capacity. Switching to Basic or removing bundles decreases purchased capacity. For an increase, the owner reviews a current provider-backed proration quote and explicitly confirms payment. Additional capacity becomes available only after the required payment is confirmed. Quotes expire and may change if the subscription changes before confirmation.
A purchased-capacity decrease takes effect at the next renewal, with the actual provider schedule and revised capacity shown in billing. Current members and invitation reservations must fit that future capacity before the decrease can be confirmed. Replacing or canceling a pending decrease must be confirmed through the supported billing action.
Removing an employee and reducing purchased capacity are separate actions. You can reassign an available paid seat without buying another subscription. Removing a member does not automatically refund an already-paid seat charge.
Cancel recurring billing
For Stripe membership, sign in to the browser workspace, select the operation, open Membership & billing, choose Manage payment method & cancellation, and cancel the subscription in the Stripe customer portal. Follow the confirmation screen and verify the scheduled end date. You do not need to call us or provide a reason.
Cancel before the renewal time shown in billing to prevent the next recurring charge. Cancellation normally stops future renewal while retaining already-paid access through the displayed paid-through date. Deleting an account, removing a member, archiving an operation, or uninstalling the app does not substitute for canceling with the billing provider.
If sign-in or the portal is unavailable, email support@vaquerotechnologies.com with the account email and operation name and state that you want to cancel. We will verify authority, confirm the effective cancellation, and correct a renewal charge that resulted from our failure to process a timely valid request. Do not email full card details. For an Apple subscription, use Apple’s subscription management or Apple’s cancellation instructions; an Apple refund must be requested through Apple.
14-day first-purchase refund
For your operation’s first Stripe-paid Vaquero membership, you may request a full refund of that initial membership invoice, including any additional seats purchased on the same invoice and tax charged on the refunded amounts, within 14 calendar days after payment. Email support@vaquerotechnologies.com from the owner’s account email with the operation name and invoice reference. No reason is required.
We will verify the purchase, cancel the subscription, and refund eligible charges to the original payment method. Paid access ends when that refund is processed; ranch records are not automatically deleted. Receipt of a refund depends on the payment provider and your financial institution, so we do not promise an exact bank-posting date.
This voluntary window applies once per operation to its first paid membership purchase. It does not cover renewals, later seat increases, a restarted membership, or separately sold hardware. Those charges are normally nonrefundable and do not receive prorated refunds merely because you stop using the service. We will correct duplicate or erroneous charges, review service-related requests, and provide any refund or other remedy required by law. Apple purchase refunds follow Apple’s process and applicable law.
Taxes, pricing changes, and recovery
Prices exclude applicable sales tax. Tax depends on your verified operation service address, applicable sourcing rules, the product’s tax classification, and Vaquero’s collection obligations. Provide accurate service and billing information and contact support if the operation service address changes; updating a billing address does not necessarily change the saved service address. We collect only where configured and legally authorized; an agricultural business is not automatically exempt from tax on a software service. Contact support before purchase if you have a valid applicable exemption certificate; do not assume an exemption or send tax identification documents in ordinary email.
Material price or renewal-term changes will be communicated before they affect a future renewal, with any notice or consent required by law. If you do not accept the change, cancel before the relevant renewal. No free trial or promotional price is offered unless its duration, later price, and cancellation terms are stated explicitly before enrollment.
If payment fails, your payment provider may retry the payment or ask you to complete authentication. Paid features may be restricted until the payment issue is resolved. A failed payment does not cancel your subscription; use the cancellation steps above to stop future renewals. Refunds and payment disputes may also affect paid access. Open Membership & billing to review your status and update payment details. Contact support@vaquerotechnologies.com for billing questions.